Get in Touch With Us
Got a question about one of the casinos we cover, spotted something that needs updating, or just want to tell us what you think of the site? This page explains the best way to reach us and what happens once you do.
How to Get in Touch
Email is the most reliable way to contact us. Send your message to [email protected] and a member of our team will read it — we don't rely on automated replies to stand in for a real answer. Wherever possible, let us know the topic in the subject line (for example, "bonus terms question" or "correction") so we can route it to the right person and get back to you sooner.
We aim to respond within a couple of working days. During busier periods it can take a little longer, and we appreciate your patience if it does.
What We Can and Can't Help With
We're an independent review and comparison site, not a casino operator. That distinction matters, so here's what falls inside and outside what we can do for you.
- We can help with: questions about how we rate and rank casino sites, requests to correct outdated bonus terms or details on the site, feedback on our coverage, and general questions about how online casinos, payment methods, or licensing work.
- We can't help with: account issues, deposits, withdrawals, or bonus disputes at any individual casino. Those need to go through that casino's own customer support team, since we don't hold or process player funds and have no access to individual accounts.
If your enquiry relates to a specific offer or promotion mentioned on our site, check that the casino's own support channels — usually live chat, email, or a help centre — haven't already answered it before writing to us. If our information turns out to be out of date, though, we do want to know, so please tell us.
Questions About Bonuses, Terms, or Licensing
A common reason readers contact us is confusion over bonus terms — wagering requirements, expiry dates, game restrictions, or maximum withdrawal caps that apply to a welcome offer. We're happy to help explain how these mechanics typically work in general terms, but the final, binding terms always sit with the casino itself, and we'd encourage you to read them in full before claiming any offer.
The same applies to licensing questions. Legitimate real-money casino sites operating in the US market are expected to hold relevant state licensing and to be located within a state where online casino gambling is legal for you to access. If you're ever unsure whether a site meets that bar, that's a fair thing to ask us about.
Responsible Gambling Support
If you or someone you know is struggling with gambling, please mention this in your message and we'll point you toward appropriate resources, including state-level self-exclusion programs and national support organizations. We also recommend setting deposit and time limits before playing, and stepping away if gambling stops being enjoyable or starts affecting your finances or wellbeing. This is true regardless of which site you use, including any of the ones featured on this page.
Before You Write In — A Few Things That Speed Things Up
- Tell us which page or casino your question relates to, with a link if you have one.
- Include the date you saw the information, especially for bonus offers, since terms and promotions change.
- Keep account-specific issues (deposits, withdrawals, verification) directed to the casino in question rather than to us.
- If you're reporting a possible scam or misleading offer, include as much detail as you can — screenshots help.
For readers comparing options beyond US-licensed casinos, our page on non-GamStop casinos covers a different category of site with its own considerations — worth a look if that's what brought you here instead.
Our Approach to Accuracy
Editorial ratings and rankings on this site are based on our own research and review criteria, not on payments from casinos, and reader feedback genuinely shapes what we update. If something we've published is wrong, unclear, or has changed since we last checked it, we want to hear about it — that's how the site stays useful for the next reader.
Thanks for taking the time to read this far. Drop us a line whenever something needs asking, correcting, or just saying — we're listening.